Cancellation Policy

Effective Date: 09 May, 2025

At The Tan Craft, we understand that sometimes plans change. That’s why we offer a simple and flexible cancellation policy for our valued customers.

1. Order Cancellation Window

You may cancel your order within 12 hours of placing it.
To cancel, please email us at support@thetancraft.com with your Order ID and a request for cancellation.
After 12 hours, your order may already be processed or shipped, and in such cases, cancellations will not be possible.

2. How to Cancel

To cancel your order, send an email to:
📧 support@thetancraft.com

Include the following:

Full Name
Order ID
Reason for cancellation (optional)

Our team will confirm the cancellation via email once it’s processed.

3. Refund for Cancelled Orders

If your order is successfully cancelled within the allowed window, a full refund will be initiated to your original payment method.
Refunds may take 5–7 business days to reflect, depending on your bank or payment gateway.

4. Orders That Cannot Be Cancelled